For Consultancy : 

1. Session Booking and Confirmation

• All sessions must be booked in advance.
• The astrologer will finalize the date and time of each session.
• Clients will receive a confirmation of the session timings before making any payment.
• Upon confirmation, clients are required to pay the full session amount and share the receipt via email or WhatsApp.
• Any changes in the schedule from the astrologer’s side will be notified beforehand.
• If clients need to reschedule, they must inform at least 2 hours before the session. A new time slot will be provided based on availability.

1. Payment Policy

• Part payments are not accepted. If part payment is made, it will be refunded, and the session will be cancelled.
• No refunds will be provided once a session is booked.

1. Session Duration

• The duration of each session will be specified at the time of booking.

For Products: 

1. Order and Payment

• All orders must be placed online through our website.
• Full payment is required at the time of purchase to confirm the order.
• Accepted payment methods include credit/debit cards, UPI, and net banking.
• No cash on delivery (COD) option is available.

1. Order Confirmation

• Once payment is received, an order confirmation will be sent via email or SMS.
• If payment is unsuccessful or incomplete, the order will be canceled automatically.

1. Shipping and Delivery

• Orders are typically processed within 1-2 business days.
• Delivery times vary based on location, with estimated delivery within 5-7 business days after dispatch.
• Tracking information will be provided once the order is shipped.

7-Day Return Policy

1. Eligibility for Return

• Customers have 7 days from the date of delivery to initiate a return if they are unsatisfied with their purchase.
• Only items that are in their original, unused condition with original packaging are eligible for a return.
• An unboxing video is mandatory as proof for any returns to ensure product authenticity and condition upon arrival.

1. Return Process

• To initiate a return, customers must contact customer support within 7 days, providing the unboxing video and details of the issue.
• Once approved, customers will receive instructions on how to return the item.

1. Refunds

• Upon receiving and inspecting the returned item, a refund will be processed within 7-10 business days.
• Refunds are issued only to the original payment method.
• Shipping fees are non-refundable.

1. Non-Returnable Items

• Items damaged due to mishandling or improper care by the customer are not eligible for return.
• Any return request without the mandatory unboxing video will not be accepted